[Volcano]

I just updated to version 4 and got this error:

The file rvswrapper NOT exist or NOT executable. TYPE: PEAR DEBUG INFO: CODE: Error

Also, it now says my license is for Lite version, but I am licensed for Pro version.

What is up with version 4? Where can I view new features, etc?


Solution:
http://forums.rvskin.com/index.php?s=&...ost&p=15794

[OnlineHoster]

We have same problem.

[zuluman]

I have the same problem, and sitebuilder is broken for clients. I've had to roll back to 3.94 (3.95 was not available) bit it's still broken.

[Volcano]

I submitted a ticket and they fixed the problem.

Now, for some bitching about version 4.0:

I have the "Created by" and "Powered by" icon set to "Hide" in my WHM RVSiteBuilder manager, yet when I preview one of my sites, there they are (looking like crap because they are not centered)! And what did you do to the WYSIWYG editor? My page is in a small center window. I can't even view the full page. I have to use vertical and horizontal scroll bars! It looks like there are blank template boxes on the left, right, top and bottom that I can't get rid of.

[grzeg]

Same problem here. I've tried to force update but didn't help. Anyone know how to fix it?

[Volcano]

Same problem here. I've tried to force update but didn't help. Anyone know how to fix it?

Submit a ticket. That's what I had to do. I can't say that I'm crazy about the new version, though. I'll play around with it more when I have time, but V4.0 appears to need some work. Can't turn off the built-by and powered-by icons. Editor has side, top and bottom boxes taking up most of the screen, which puts my actual page in a crappy box with scroll bars.

[Booyah_Fernis]

I am having the same issue after upgrading to 4.0. Would be great to know how we could correct this issue quickly.

[InFloW]

Same problem here. I've tried to force update but didn't help. Anyone know how to fix it?

Submit a ticket. That's what I had to do. I can't say that I'm crazy about the new version, though. I'll play around with it more when I have time, but V4.0 appears to need some work. Can't turn off the built-by and powered-by icons. Editor has side, top and bottom boxes taking up most of the screen, which puts my actual page in a crappy box with scroll bars.

I guess it affects everyone seems like them having everyone making a ticket be a bad idea as a solution. We have a lot of servers with it broken so hopefully they release a fix ASAP that does not require a ticket.

[grzeg]

Solution I've received from RVSiteBuilder Support:

1. SSH to the server as root and run this command.
rm -f /var/cpanel/rvglobalsoft/rvsitebuilder/var/INSTALL_COMPLETE.php
rm -f /var/cpanel/rvglobalsoft/rvsitebuilder/rvsitebuilderversion.txt
perl /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/autoinstaller.cgi
2. Go to root WHM/RVSiteBuilder, it will automatically rebuild the database for you.

Unfortunately, it didn't work for me.

[rvstaff]

You must to download new installer using following instruction. It still keeps your previous data, configuration and translation (given that you do not edit files directly but edit from RVSiteBuilder Manager).

1. SSH to your cPanel server as root, download the installer using the command below:

cd /usr/local/cpanel/whostmgr/docroot/cgi/
rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/
rm -f rvsitebuilderinstaller.tar
wget http://download.rvglobalsoft.com/rvsitebuilderinstaller.tar
tar -xvf rvsitebuilderinstaller.tar
chmod 755 addon_rvsitebuilder.cgi
rm -f rvsitebuilderinstaller.tar

2. Open root WHM, at the bottom left menu under Plugins section, you will find RVSiteBuilder Installer menu.
3. Click RVSiteBuilder Installer to begin the installation process.

If it still doesn't work. Please submit support ticket at http://support.cpanellicense.com.

[Cvazquez]

I?m having the same problem, now I?m working in a client site and he told me to take them out to but I can?t.

It si so dificult to fix this issue. The enable option doesn?t work, but I think it could not take so longer than a few hours to fix it.

Or show us a easy way to fix it personally.

Thank you

[Sergio]

You must to download new installer using following instruction. It still keeps your previous data, configuration and translation (given that you do not edit files directly but edit from RVSiteBuilder Manager).

1. SSH to your cPanel server as root, download the installer using the command below:

cd /usr/local/cpanel/whostmgr/docroot/cgi/
rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/
rm -f rvsitebuilderinstaller.tar
wget http://download.rvglobalsoft.com/rvsitebuilderinstaller.tar
tar -xvf rvsitebuilderinstaller.tar
chmod 755 addon_rvsitebuilder.cgi
rm -f rvsitebuilderinstaller.tar

2. Open root WHM, at the bottom left menu under Plugins section, you will find RVSiteBuilder Installer menu.
3. Click RVSiteBuilder Installer to begin the installation process.

If it still doesn't work. Please submit support ticket at http://support.cpanellicense.com.

I follow the instructions and everything worked just fine, thanks.

Now I have another issue, I am trying to enter into one of my sites and it shows a pop up asking me to backup my project, but there is a bug or something, when I click on YES to backup it doesn't show anything the POP UP disappeared but the backup was not done and I can't edit my website until I get the backup done.

What is going on?

One more thing, why the installation script has created a /HOME/SECURERVSITE in my servers? What is this directory for?

Regards,

Sergio

[engineertim]

You must to download new installer using following instruction. It still keeps your previous data, configuration and translation (given that you do not edit files directly but edit from RVSiteBuilder Manager).

1. SSH to your cPanel server as root, download the installer using the command below:

cd /usr/local/cpanel/whostmgr/docroot/cgi/
rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/rvsitebuilderinstaller/
rm -f rvsitebuilderinstaller.tar
wget http://download.rvglobalsoft.com/rvsitebuilderinstaller.tar
tar -xvf rvsitebuilderinstaller.tar
chmod 755 addon_rvsitebuilder.cgi
rm -f rvsitebuilderinstaller.tar

2. Open root WHM, at the bottom left menu under Plugins section, you will find RVSiteBuilder Installer menu.
3. Click RVSiteBuilder Installer to begin the installation process.

If it still doesn't work. Please submit support ticket at http://support.cpanellicense.com.

The update to 4.0 breaks Horde as well. It seems that smtp.php is updated by the rvsitebuilderinstaller at the following location: /usr/local/cpanel/3rdparty/lib/php/Mail/ Users of Horde will see the following error message.

Fatal error: Call to undefined method Net_SMTP::getGreeting() in /usr/local/cpanel/3rdparty/lib/php/Mail/smtp.php on line 316

This error is a direct result of the RVSiteBuilder upgrade.

Installing Net_SMTP does not resolve the issue. The smtp.php file is incorrect and broken. There are other locations that Mail resides. /usr/lib/php/Mail/ is the correct version that Horde needs. I replaced my broken one from RVSiteBuilder with that one and Horde works fine now.

My question is why did this get updated and what else is now going to be broken that I am unaware of.

Can I safely roll back from 4.0 to 3.94? This has become such a disaster for us that we are now about to loose customers.

Thank you,

[Volcano]

The update to 4.0 breaks Horde as well. It seems that smtp.php is updated by the rvsitebuilderinstaller at the following location: /usr/local/cpanel/3rdparty/lib/php/Mail/ Users of Horde will see the following error message.

Fatal error: Call to undefined method Net_SMTP::getGreeting() in /usr/local/cpanel/3rdparty/lib/php/Mail/smtp.php on line 316

This error is a direct result of the RVSiteBuilder upgrade.

Installing Net_SMTP does not resolve the issue. The smtp.php file is incorrect and broken. There are other locations that Mail resides. /usr/lib/php/Mail/ is the correct version that Horde needs. I replaced my broken one from RVSiteBuilder with that one and Horde works fine now.

My question is why did this get updated and what else is now going to be broken that I am unaware of.

Can I safely roll back from 4.0 to 3.94? This has become such a disaster for us that we are now about to loose customers.

Thank you,

Are you talking about the Horde webmail interface? It is working on my server.

[engineertim]

The update to 4.0 breaks Horde as well. It seems that smtp.php is updated by the rvsitebuilderinstaller at the following location: /usr/local/cpanel/3rdparty/lib/php/Mail/ Users of Horde will see the following error message.

Fatal error: Call to undefined method Net_SMTP::getGreeting() in /usr/local/cpanel/3rdparty/lib/php/Mail/smtp.php on line 316

This error is a direct result of the RVSiteBuilder upgrade.

Installing Net_SMTP does not resolve the issue. The smtp.php file is incorrect and broken. There are other locations that Mail resides. /usr/lib/php/Mail/ is the correct version that Horde needs. I replaced my broken one from RVSiteBuilder with that one and Horde works fine now.

My question is why did this get updated and what else is now going to be broken that I am unaware of.

Can I safely roll back from 4.0 to 3.94? This has become such a disaster for us that we are now about to loose customers.

Thank you,

Are you talking about the Horde webmail interface? It is working on my server.

Yes, Horde webmail. Interesting that yours is working. Since I can see in the install log on _ALL_ of our servers that the Mail folder was updated. I can even see from the timestamps from when I had to fix the updater that smtp.php was edited at the same time on _ALL_ servers.

Any ideas would be greatly appreciated.

[littlepeddler]

Whats up with the bug report. I cant access my site to get it edited. This is not good Help Please!!!

RVSiteBuilder
>send bug report<

Oops!

It seems an error has occured, the page you are trying to reach is not accessible. We'll do our best to fix this soon.
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[Cvazquez]

Y don?t understand it. This patch is just to hosting providers or is for final users?.

I need a real solution here, I did not want the version, it is not well planed, and is not working well.

NOw I found that the font color palete doesn?t work to.

RVSiteBuilder neither is fixing things, I asked my hostin provider to install the previous version, but have not received a response.

I'm also losing customers here and I have not even requested the change to version 4.

Somebody must be responsable to such error.

[Craig]

I had that error on a number of our servers, the Net_SMTP one.
cPanel tech's advised me to do a /scripts/upcp --force and it fixed the issue for me.

Hopefully with do the same for you

[littlepeddler]

I just got this message after I backed up my project.
Is this what is going to cause all the new problems after I do it with the new RV version?
To continue converting project to UTF-8, please enter YES.
Project ID : d05cab45063e27de202e95ad703de59d
Project Name : Marans of America Club (Apr 28 2010 16:54:34)
Do you have a working back up project on a safe place? Enter YES to continue converting project.

I have yet to do it.

[Volcano]

I just got this message after I backed up my project.
Is this what is going to cause all the new problems after I do it with the new RV version?
To continue converting project to UTF-8, please enter YES.
Project ID : d05cab45063e27de202e95ad703de59d
Project Name : Marans of America Club (Apr 28 2010 16:54:34)
Do you have a working back up project on a safe place? Enter YES to continue converting project.

I have yet to do it.

That is just RVGlobalSoft covering their butts so you can't sue them if you later discover the backup was no good. I thought, how do I know if the backup is any good? I've had very poor luck restoring from these backups in the past. I just typed "Yes" and proceeded. Guess I can't sue now.