Cross-Browser Compability Issues, IE Rendering Issues Options

[hdcoach]

Hi,

I created my website using rvsitebuilder, using Firefox to preview and publish the website. However, when I display my website in IE, there are structural issues, in terms of alignment that are changed and distorted. I have experimented on several computers using different IE versions--IE7, IE8. The issuess are "most" pronounced in IE 7.

In IE 8 the site displays fine with the exception of one of my contact forms (built in rvsitebuilder, WYSWYG editor) not displaying certain cell lines, which is how I identified that the website is out of alignment in places in IE 7 (see attached screenshot) .However, when I click the compability key in IE 8 the contact form displays as I created it, but other sections of my website then become distorted???

This is a huge issue, as 70% of internet users use IE of some version. My website renders fine and is the way I created it in Firefox, 3.5, and 3.6. There appears that IE is rendering the CSS scripting and coding differently. Please help!!!!!!!!

my test website is: www.hyerdriven.com/test. Please click on the Wellness Coaching tab in the navigation bar and compare the webpage in IE 7 and Firefox. Please advise me further. Respectfully, Jason Dobbs-Hyer

Attached File(s)

 customer_satisfaction_screenshot.doc ( 158K ) Number of downloads: 3

 

[rvstaff]

Please submit support ticket at http://support.cpanellicense.com. Please include your cPanel login, so our staff can access to your account to test it.

[hdcoach]

I submitted a ticket to cpanelicense.com on 2.14.2010. The ticket ID# is BCO-83282-153. The ticket is open and unassigned. Please advise me further.

Respectfully, Jason Dobbs-Hyer

[hdcoach]

Please submit support ticket at http://support.cpanellicense.com. Please include your cPanel login, so our staff can access to your account to test it.

I just submitted another ticket for this same issue. No one from rvsitebuilder has contacted me about this issue as of yet.
Respectfully, Jason

[rvstaff]

Sorry we cannot find your ticket, please resubmit it.

[hdcoach]

Sorry we cannot find your ticket, please resubmit it.

I submitted it TWICE!!!!!


Please make my case a main priority. I have spent several weeks with JustHost trying to resolve this issue. I contacted Rvsitebuilder several weeks ago, as well. With no response. Below are my ticket numbers:

BCO-83282-153

RUX-39918-740

Respectfully,

Jason Dobbs-Hyer

[rvstaff]

We have found your ticket and update it ASAP.

[hdcoach]

We have found your ticket and update it ASAP.

I received a response that a technician corrected the issue. However, this is not the case. Please have someone address my concerns and read my response this morning. Thank you. Respectfully, Jason

As you requested, I re-published my website and "NOTHING" has changed.

I have tried to explain my situation "AS CLEARLY" as possible.

I cannot begin to explain my frustration with rvsitebuilder and JustHost. I cannot get anyone to address what appears to be a bug in the RVsitebuilder software.

I want to make it clear that I used the WYSIWG editor in rvsitebuilder to create my website. This is a code-generated software, as I am sure you are aware. So any bugs have to do with the way the software creates the code.


I will try to explain my situation again. Please, please, please "READ" my complaint/issue very clearly. I "DO NOT" have any more time to deal with this glitch. Unfortunately, it has taken someone two weeks to address my concerns, which I feel is unacceptable.

My issue:

I created my website using rvsitebuilder, using Firefox to preview and publish the website. However, when I display my website in IE 7, there are "many" structural issues, in terms of vertical alignment that are changed and distorted( please check several pages on the website). I have experimented on several computers using different IE versions--IE7, IE8.

In IE 8 the site displays fine with the exception of one of my contact forms (built in rvsitebuilder, WYSWYG editor) not displaying certain cell lines, which is how I identified that the website is out of alignment in places in IE 7 (see attached screenshot). To view this form visit: http://www.hyerdriven.com/test/Coaching-Evaluation-Form.php

This is probably most important:
However, when I click the compability key in IE 8 ( which means this is IE7) the contact form displays as I created it, but other sections of my website then become distorted in IE 7, please see the attached screenshots.

In summary, there are vertical alignment issues in IE 7; and with the way in which the "Coaching Satisfaction Survey" is rendered in IE 8. Whichever changes you made did "not" effect any changes.

There appears to be a glitch (aka "bug")in the way in which IE is rendering the scripting commands from rvsitebuilder/JustHost. I implore you to please investigate this further and correct my issue. Can you please make this issue a priority. As I have stated, I have dealt with more heartache with this issue than is necessary!!!! Thank you for your understanding. Respectfully, Jason


This is assigned to ticket # RUX-39918-740

Attached File(s)

 coaching_satisfaction_survey_screenshot.doc ( 158K ) Number of downloads: 1
 IE_7_issues_with_vertical_alignment.doc ( 198.5K ) Number of downloads: 1